FAQ

    GARMENTS INFO

    How are your garments made?

    We specialize in DTG direct to garment printing.

    Some products like hats or denim jackets have the design/logo embroidered.

    Is DTG printing good quality?

    The DTG printing method is precise and produces high-quality results.

    Is digital printing bad for the environment?

    Digital printing is actually more eco-friendly than other printing processes since the ink used is water based.

    Also,no ink is wasted with digital printing since it's all consumed in the print.

    How do i take care of my new garment?

    Digital printing requires that you turn your item inside out and wash cold. 

    Do not wash in a washing machine. Do no tumble dry. Do not iron.
    This way the prints remain unchanged and live longer.

    PAYMENTS

    What types of payment methods do you accept?

    PAYPAL.
    The paypal server is the safest way to shop online.
    Via paypal,you can also pay using any kind of credit card, prepaid ones or debit cards included.
    Any personal information is protected by the law and by the privacy policy.

    ALL MAJOR CREDIT CARDS.
    All payments are done on a secure page and we do not store your card details nor share your information with any third parties.

    We also accept Shop pay.

     

     

    How is sales tax determined on my order?

    It is automatically determined by your shipping address and may be added depending on your country and their rates and requirements.
    This fee is not in our control and is assessed by your local customs office and your government.

    If you refuse a package when you run into these fees you're responsible for:

    ✔️ Original shipping charges
    ✔️ Any import fees incurred
    ✔️ Return postage costs to us

    This amount will be deducted from your refund.

    CURRENCY

    How can i display prices in my own currency?

    No worries, we have a currency switcher on the header,you can easily switch from EUR to another currency.
    Our currency converter also works automatically based on your location :)

    Can i pay in my own currency?

    Our main currency is EUR but you can pay in any currency.

    Your bank/paypal will automatically deduct the amount equal to your order total.

    ORDERS

    Can i cancel my order?

    We print on demand right after your order is placed. For this reason we can't cancel your order.
    we cannot add or remove any item to an order that has already been placed.

    Please double check you entered the right address, size etc.

    Where is my order confirmation e-mail?

    You should receive an e-mail confirming your order shortly after you have placed it.

    if you do not receive that e-mail,
    please check your spam folder and see if you can locate it. Otherwise, you may have input your e-mail address incorrectly.
    You will need to contact us with the corrected e-mail.

    This is especially important because if you have not received the order confirmation e-mail
    you also will not receive the e-mail with your shipment notification and tracking information.

    What happens if my parcel is being returned to your warehouse?

    Orders may end up being returned for various reasons, including : non-payment of tariffs, incorrect address, unclaimed at post office.
    If that's the case, we will contact you and reship the parcel but you will have to pay again for the reshipment.

    Please note that the lack of details in the address you provide with your order, can cause a delay or return of the package, in this case is very important that you the customer provide all the details about the address in its entirety including the phone number.

    SHIPPING

    Do you ship to my country?

    We ship worldwide :)

    Where do you ship from?

    We are located in Milan, italy, but we ship from our warehouses located in the USA, Europe and China.

    When will i receive my order?

    Your order will reach you in about 6/15 days.

    Products shipped from China take more time to be delivered ( from 15 up to 30 days ).

    SIZE CHART

    Where can i find the exact measurements of a garment?

    Each product has it's own dedicated size guide : )