Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your parcel here: REGISTERED SHIPPING : https://www.poste.it/ DHL : https://www.dhl.it/en/express/tracking.html as well as your local post-office website. Please note : you need to purchase a tracked service at the checkout to qualify, standard airmail does not come with a tracking option.
Please allow 2 weeks for Europe. From 2 up to 6 weeks for the rest of the world.Delivery times are not guaranteed and vary,please be aware that some of the international orders are taking longer than usual to arrive.
If you have not received your order after 60 days from the dispatch date - let us know asap, no later than 90 days from your order date.
Standard International Shipping its not traceable while Registered mail comes with a tracking number. Both can take from 2 up to 6 weeks delivery time for the rest of the world while in Europe it usually takes no longer than 2 weeks. DHL is traceable and offers the best delivery service ( generally 2-3 days from shipping day).
You should receive an e-mail confirming your order shortly after you have placed it. If you do not receive that e-mail, please check your spam folder and see if you can locate it. Otherwise, you may have input your e-mail address incorrectly. You will need to contact us with the corrected e-mail.
This is especially important because if you have not received the order confirmation e-mail you also will not receive the e-mail with your shipment notification and tracking information.
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